CarePro Terms of Service

_Operated by LESNAR AI LTD, Nairobi, Kenya._

By creating an account or using CarePro, you agree to these Terms. Please read them together with our Privacy & Medical Data Consent.

1. What CarePro is, and is not CarePro is a coordination platform, not a healthcare provider – we connect patients and families with independent, verified nurses and caregivers for home-based care. We coordinate matching, scheduling, payment, and records, but we do not employ the nurses and we do not practise medicine ourselves. In a medical emergency, call 999 or 112, or go to the nearest hospital immediately.

2. Eligibility You must be 18 or older and able to enter a binding contract – you may arrange care for another person, such as a family member, only if you are authorised to do so and to share their information with us.

3. Your account Keep your details accurate and your login secure – you must verify your email before you can book care, and you must tell us immediately if you suspect your account has been used without your permission.

4. Booking and the care relationship Our clinical team proposes a verified nurse for you to confirm – nurses provide care as independent professionals, exercising their own clinical judgement in line with the standards of the Nursing Council of Kenya. CarePro coordinates matching, scheduling, platform payment, record-keeping, and follow-up; the clinical care itself is delivered by the nurse.

5. Payments All payments are made to the platform, never in cash to a nurse – the price is shown before you confirm, and payment confirms your booking. Platform fees are already included in the quoted price, and any referral credit you hold is applied automatically and shown on the payment screen.

6. Cancellations and refunds You may cancel before care begins – this is subject to the cancellation terms shown at the time of booking. Eligible refunds are returned to your original payment method, and once care has started, amounts for care already delivered are not refundable.

7. Your responsibilities Provide accurate information and a safe environment – give accurate medical and contact details and an emergency contact, offer a safe environment for the nurse, and treat nurses with respect. Do not arrange care with a CarePro nurse outside the platform.

8. Safety, conduct, and complaints We may suspend or remove any account for abuse or unsafe conduct – this covers fraud, safety violations, or breach of these Terms. If something goes wrong, raise a complaint in the app; we acknowledge it, investigate, and keep you updated until it is resolved.

9. Limitation of liability CarePro coordinates care but does not guarantee medical outcomes – to the fullest extent permitted by Kenyan law, CarePro is not liable for the clinical acts or omissions of independent nurses, or for any indirect or consequential loss. Nothing here excludes any liability that cannot lawfully be excluded.

10. Privacy Your data is handled under our Privacy & Medical Data Consent – it is processed in line with that notice and the Data Protection Act, 2019 (Kenya).

11. Changes to these Terms We may update these Terms – where changes are material, we will notify you and may ask you to accept the updated version before continuing.

12. Governing law Kenyan law governs these Terms – any dispute is subject to the jurisdiction of the Kenyan courts.

13. Contact Reach us any time through the CarePro app – our support team is available for questions or help.